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General Terms and Conditions:

  1. Orders containing pre-order products cannot be amended or voided after confirmation and no refund request will be accepted.
  2. Products are only produced after order confirmation, and will be delivered to Hong Kong immediately. However, as the product is preservative-free, the product shelf life is 20 days or  below after production (Applied to pre-order food).
  3. Pre-order products subtotal will not be included in order's free delivery threshold (except for orders including arrived pre-order products).
  4. Paid pre-order products are only applicable to Home Delivery. Buy $399 (including paid pre-order products subtotal) for free delivery.
  5. If any dispute arises, the determination of Ztore HK Limited shall be final.
  6. Ztore HK Limited reserves the right to suspend, amend or modify any of these terms and conditions at any time at its sole discretion, without any prior notice or liability.