Self Pick-up Points

Hong Kong Island

DistrictSelf Pick-up PointAddressOpening HoursOpen in Public Holiday?Free Storage1Overdue Period & Late Pick-up Fee2Returning Fee3
Causeway BayKpickupG/F Lei Ha Court, 13 Haven Street, Causeway Bay, Hong Kong

Mon - Fri 13:00-20:00

Sat 13:00-18:00

No3 days1 days; HKD 10 per piece each dayHKD 80 or Total order amount (whichever is lower)
Sai Ying PunWestern SoloRoom 122, 1/F, no.131-132 Connaught Road West, Solo Office, Sai Wan, Hong Kong (Sai Ying Pun MTR Station)

Mon - Thu 15:00-20:00

Sat 12:00-16:00

No3 days3 days; HKD 10 per piece each dayHKD 80 or Total order amount (whichever is lower)
AberdeenArt HomeShop 32, 1/F, Abba Arcade, Aberdeen

Mon - Sat 12:00-20:00

No3 days3 days; HKD 10 per piece each dayHKD 80 or Total order amount (whichever is lower)
Ap Lei ChauSKYG/F.,B,KAM FAT BLDG,145 LEE CHI ROAD, AP LEI CHAU

Mon - Fri 10:00-19:00

Sat 10:00-13:00

Yes3 days3 days; HKD 10 per piece each dayHKD 80 or Total order amount (whichever is lower)

Kowloon

DistrictSelf Pick-up PointAddressOpening HoursOpen in Public Holiday?Free Storage1Overdue Period & Late Pick-up Fee2Returning Fee3
Tsim Sha TsuiBlue DiamondShop B12, Basement, Chevalier House, 45-51 Chatham Road South, Tsim Sha Tsui, Kowloon

Mon - Fri 14:00-20:00

Sat 16:00-20:00

No3 days3 days; HKD 10 per piece each dayHKD 80 or Total order amount (whichever is lower)
Mong KokKpickupRm 1106, Mongkok City Centre, 74 - 84 Sai Yeung Choi Street South, Mongkok Kowloon, Hong Kong

Mon - Fri 13:00-20:00

Sat 13:00-18:00

No3 days3 days; HKD 10 per piece each dayHKD 80 or Total order amount (whichever is lower)
Tai Kok TsuiDCH x ZtoreShop UG93, UG/F, Olympian City III, 1 Hoi Wang Road, West KLN

Mon - Sun 08:30-21:30

Yes5 days-HKD 80 or Total order amount (whichever is lower)
Cheung Sha WanOyster groceryShop 517, Po On Road Market, Cheung Sha Wan

Mon - Fri 10:00-19:30

Sat 10:00-18:00

Sun & PH 10:00-15:00

Yes3 days3 days; HKD 10 per piece each dayHKD 80 or Total order amount (whichever is lower)
Sham Shui PoNeigbuyFlat C1 & C2, 7/F, Hong Kong Spinners Industrial Building Phase 5, 760-762 Cheung Sha Wan Road, Cheung Sha Wan, Kowloon

Mon - Fri 10:00-19:00

No3 days-HKD 80 or Total order amount (whichever is lower)
Kai TakDCH Food MartShop No. G03, Ground Floor, Retail Block of Kai Long Court, Kai Tak, Kowloon

Mon - Sun 09:00-21:00

Yes5 days-HKD 80 or Total order amount (whichever is lower)

New Territories

DistrictSelf Pick-up PointAddressOpening HoursOpen in Public Holiday?Free Storage1Overdue Period & Late Pick-up Fee2Returning Fee3
Lai KingOysterShop 361B, G/F, Kai Him Lau, Cho Yiu Cheun, Lai King

Mon - Fri 10:00-20:00

Sat 10:00-17:00

No3 days3 days; HKD 10 per piece each dayHKD 80 or Total order amount (whichever is lower)
Tai WaiYat Sing Stationery & GiftShop S7, 2/F, Mei Lam Shopping Centre, Mei Lam Estate, Tai Wai

Mon - Sun 11:00-19:30

Yes3 days3 days; HKD 5 per piece each dayHKD 80 or Total order amount (whichever is lower)
Tai PoENJOY TIMEShop 28-69, 2/F, Jade Plaza, Tai Po

Mon - Sat 13:00-19:30

No3 days4 days; HKD 10 per piece each dayHKD 80 or Total order amount (whichever is lower)
Tsuen WanDCH Food MartShop Nos. 147-151, Fook Chi Lau, Moon Lok Dai Ha, 153 Sha Tsui Road, Tsuen Wan, N.T.

Mon - Sun 08:00-20:00

Yes5 days-HKD 80 or Total order amount (whichever is lower)

Islands District

DistrictSelf Pick-up PointAddressOpening HoursOpen in Public Holiday?Free Storage1Overdue Period & Late Pick-up Fee2Returning Fee3
Cheung ChauCHIU DIMNo. 124, G/F, Tai San Back Street, Cheung Chau

Mon - Sat 12:00-21:00

Sun 12:00-16:00

Yes3 days3 days; HKD 10 per piece each dayHKD 80 or Total order amount (whichever is lower)
Late Pick-up Fee2 and Return Fee3 are effective on all the Self Pick-up orders since 29 July 2019.
Free Storage Period (Applicable to Self Pick-up Point’s Opening Days only)1 : Starting from the day customer receives "Pick-up notification" SMS. Only Self Pick-up Point's opening days will be counted in the free storage period.
Overdue Period & Late Pick-up Fee2 : Starting once the “Free Storage Period” ends. Self pick-up points are entitled to charge customer “Late Pick-up Fee” thereafter. Only Self Pick-up Point's opening days will be counted in the overdue period.
Return Fee3 will be charged under these conditions:
  • Customer cancels a Self Pick-up order after "Pick-up notification" SMS has been sent; or
  • Self Pick-up order remains unclaimed after "Late Pick-up Period". The unclaimed order will be returned to Ztore warehouse. Prior to refunding to customer, Ztore will deduct a sum of “Return Fee” for the handling of the returned order. The refund process usually takes 2-4 weeks.

Terms and Conditions

  1. All orders above HK$30 are eligible for free Self Pick-up service. Orders below HK$30 are subjected to a HK$30 delivery surcharge.
  2. Promotion code is not applicable to Self Pick-Up orders.
  3. Order can only be delivered to a single Self Pick-up point. Order merging is not available for Self Pick-up orders.
  4. After order confirmation is sent, selected location cannot be changed.
  5. After confirmation, Self Pick-up orders will be delivered in sequence. Arrival time of the orders could vary depending on situations.
  6. Upon the arrival of order, a "Pick-up notification" SMS will be sent to the phone number provided in order confirmation. Ztore is not responsible for any incorrect input by customers.
  7. "Pick-up notification" SMS is sent by Ztore’s message system. If any issue concerning the message arises, the records in the message system will be referred to.
  8. If customer has not received "Pick-up notification" SMS 1-2 days after the estimated arrival date suggested on order confirmation page, enquiries are welcome (please refer to point 20). Under all circumstances, if customer misses the message and hence the Pick-up period, Ztore will cancel the order. The unclaimed order will be returned to warehouse and a return fee will be incurred.
  9. Customer must show "Pick-up notification" SMS or order confirmation email to collect an order.
  10. Free storage period starts from the day customer receives "Pick-up notification" SMS, and only Self Pick-up Point's opening days will be counted towards the storage period.
  11. Overdue period starts on the next day when free storage period ends. Self pick-up points are entitled to charge customer “Late Pick-up Fee” thereafter, and only Self Pick-up Point's opening days will be counted towards the overdue period. (Effective on all Self Pick-up orders since 29 July 2019)
  12. If customer cancels a Self Pick-up order after "Pick-up notification" SMS is sent, or the Self Pick-up order remains unclaimed after "Late Pick-up Period", the order will be returned to Ztore warehouse. Prior to refunding to customer, Ztore will deduct a sum of “Return Fee” for the handling of the returned order. The refund process usually takes 2-4 weeks.
  13. Self Pick-up service will be delayed when typhoon signal or a red or black rainstorm warning is hoisted; or such other weather conditions considered unsafe. In this event, customers will be contacted by Customer Service and the day would not be counted towards the pick-up periods
  14. If plastic shopping bag is required, HK$0.5 per plastic shopping bag will be charged in accordance to Hong Kong regulation.
  15. The opening hours shall be referred to the information listed above.
  16. The final purchased product amount is subjected to Ztore’s actual level of stock.
  17. Should any dispute arise, the decision of Ztore HK Limited shall be final.
  18. Shopping experience can be reviewed after the receipt of order, in " Orders and Reviews" under "My Account ".
  19. Kindly contact our Customer Service if any problems are found.
  20. Should you have any enquiries, please contact our Customer Service Department through phone call (852) 2154-3800, WhatsApp (852) 5547-0582 (General Enquiries & After Sales Service) or send email to [email protected]