Locker locations
Find your nearest locker and enjoy the convenience!
Any orders fulfilling the following conditions
are eligible for our FREE locker pick-up service
Total product
weight <4kg
Total product
size <100%
Order amount
>$150
Using the Locker Pick-up Service
Select products eligible
for locker pick-up on Ztore
for locker pick-up on Ztore
Ensure the order fulfills
all requirements
all requirements
Select “Locker pick-up”
Select the preferred locker
Confirm the order
SMS confirmation
Delivery Time
Estimated delivery time:
You will receive an SMS containing the locker password
Pick up period after receiving SMS:
EF Lockers – within 30 hours
LockerLife Lockers – within 48 hours
(Order will be cancelled if it is not picked up within above stated period)
How to pick up
Receive an SMS
with the password
with the password
Enter Password
The locker will
open automatically
open automatically
Pick up your order
and close locker
and close locker
Terms & Conditions:
- Orders over $150 before using promotion code that meet the above requirements can enjoy free locker pickup service (single locker only). For orders under HK$150 before using promotion code, a delivery charge of HK$15 per each order shall apply.
- Every order can be delivered to a single locker only.
- Each locker can only accommodate one order. Hence, order merging is not available for locker pickup orders.
- After confirmation, locker pick up orders are delivered one after another. Arrival time could vary between situations.
- Pickup password will be sent to the phone number provided during order confirmation only. Ztore is not responsible for any problem incurred by input error from customers.
- Courier can recover and cancel orders which are not picked up within 30 hours for EF Lockers, or 48 hours for LockerLife Lockers, without prior notice.
- Some lockers are only accessible by residents of specific properties only. Please do not select these lockers unless you are the stated resident. Ztore is not responsible for failure to pick up by selecting resident only lockers without authority for entrance.
- Should any dispute arise, the decision of Ztore HK Limited shall be final.
Should you have any enquiries, please contact our Customer Service Department through phone call (852) 2154-3800, Whatsapp (852) 5336-0757 (General & Delivery Enquiries) or email cs@ztore.com.