Terms & Conditions:

1. Orders over $150 before using promotion code that meet the above requirements can enjoy free locker pickup service (single locker only). For orders under HK$150 before using promotion code, a delivery charge of HK$20 per each order shall apply.
2. Every order can be delivered to a single locker only. If the parcel is too large to fit inside a locker, SF Express will deliver the parcel to SF Store near by.
3. Locker pickup order cannot be modified(including changing delivery method or locker location), canceled, or refunded. Each locker can only accommodate one order. Hence, order merging is not available for locker orders.
4. After confirmation, locker pick up orders are delivered one after another. Arrival time could vary between situations.
5. Pickup password will be sent to the phone number provided during order confirmation only. Ztore is not responsible for any problem incurred by input error from customers.
6. You can pick up your order within 48 hours for SF Lockers or SF Stores after receiving an SMS / SFHK App notification containing the locker's password. The first 24 hours is free of charge. You are subjected to a service charge of HKD 10 for every 24-hour delay, payable to SF Express upon collection. All collected service charge will be fully donated for charitable purpose without any cost deduction. Any unclaimed orders delivered to SF Locker or SF Stores after 48 hours will be expired and collection of parcels will not be available without further notice. Cancellation or refund will not be accepted.
7. Some lockers are only accessible by residents of specific properties only. Please do not select these lockers unless you are the stated resident. Ztore is not responsible for failure to pick up by selecting resident only lockers without authority for entrance.
8. Should any dispute arise, the decision of Ztore HK Limited shall be final.