Home Delivery | 士多 Ztore
Home Delivery
Delivery Service
We offer FREE delivery (to single location only) for purchases over HK$499 before using promotion code. For orders under HK$499 before using promotion code, a delivery charge of HK$80 per each order shall apply.
Delivery Area & Time, Cut-Off Time
  1. General Delivery Time: Monday to Sunday

    Delivery TimeCut-Off Time
    10:00 - 14:3012:00 previous day
    14:30 - 18:3015:30 previous day
    18:30 - 23:00
  2. We currently provide limited delivery time slots to some areas. Please check the "Delivery Information" page at checkout for details.

    Step 1: Click "Add New Address".
    Step 2. Enter your address in Address Bar.
    Step 3. Or pin your delivery location on the map.
    Step 4. If the message "Limited delivery time slot will be provided for this area" is displayed, we deliver to your area with limited delivery time slots.
  3. We currently do not make deliveries to the following areas:

    1. Island District (Except Airport, Ma Wan, Discovery Bay & Tung Chung )
    2. Any controlled areas and areas where vans cannot access
Special Delivery Arrangement
  1. For delivery address without elevators, we offer service up to the 8th floor.

  2. If you have any special delivery needs, please fill in the "Special Requirement(s)" field as you choose "Delivery Slot" during your checkout process. Ztore Customer Service will call and discuss feasibility and arrange with you.

  3. It is the responsibility of you to inform Ztore immediately of any change to your delivery address or preferred delivery time slot after placing order.
  4. Delivering products into indoor areas are not included in our home delivery service. We shall not be liable to the extent that loss or damage is caused or contributed to by delivery.
Adverse Weather Arrangement
Delivery services shall delay when typhoon signal, a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe. In this event, you will be contacted to reschedule delivery time.
General
  1. We may revise the above terms and conditions without prior notice. If any dispute arises, the company's determination shall be final.

  2. The company accepts VISA, MasterCard, American Express, JCB, UnionPay, AlipayHK, WeChat Pay, Faster Payment System, PayPal, Octopus APP, O! ePay APP payment and Google Pay. Orders will be charged in Hong Kong dollars.

  3. Whenever necessary, $0.5 will be charged for each plastic shopping bag, in accordance to Hong Kong regulation.