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Home Delivery
Delivery Service
We offer FREE delivery (to single location only) for purchases over HK$499 before using promotion code. For orders under HK$499 before using promotion code, a delivery charge of HK$80 per each order shall apply.
Delivery Area & Time, Cut-Off Time

  1. General Delivery Time: Monday to Sunday

    Delivery Time Cut-Off Time
    10:00 - 14:30 12:00 previous day
    14:30 - 18:30 15:30 previous day
    18:30 - 23:00

  2. We currently provide specific delivery time slots to the following areas (except public holidays):
    (i) Tung Chung, (ii) Ma Wan, (iii) Discovery Bay (iv) Airport.

    (i) Specific delivery time slots for Tung Chung:
        Every Monday, Wednesday, Friday (14:30 – 18:30 and 18:30 – 23:00)
        Every Tuesday, Thursday, Saturday (10:00 – 14:30 and 14:30 – 18:30)
    (ii) Specific delivery time slots for Ma Wan: Every Tuesday, Saturday (10:00 – 14:30)
    (iii) Specific delivery time slots for Discovery Bay: Every Tuesday, Saturday (10:00 – 14:30)
    (iv) Specific delivery time slots for Airport: Every Thursday (10:00 – 14:30)
    Delivery Day Delivery Time Cut-Off Time
    Tung Chung Every Tuesday, Thursday, Saturday 10:00 - 14:30 12:00 previous day
    Every Monday to Saturday 14:30 - 18:30
    Every Monday, Wednesday, Friday 18:30 - 23:00
    Ma Wan Every Tuesday, Saturday 10:00 - 14:30
    Discovery Bay
    Airport Every Thursday 10:00 - 14:30

  3. Please kindly note that some delivery time slots of Hong Kong Island North East, Sai Kung & remote areas in the New Territories are blocked.

  4. We currently do not make deliveries to the following areas:

    Outlying Islands except Airport, Ma Wan, Discovery Bay & Tung Chung AsiaWorld Expo Cheung Chau
    Disneyland Peng Chau
    Lamma Island
    Restricted districts and areas that vans cannot access
Special Delivery Arrangement
  1. For delivery address without elevators, we offer service up to the 8th floor.

  2. If you have any special delivery needs, please fill in the "Special Requirement(s)" field as you choose "Delivery Slot" during your checkout process. Ztore Customer Service will call and discuss feasibility and arrange with you.

  3. It is the responsibility of you to inform Ztore immediately of any change to your delivery address or preferred delivery time slot after placing order.
  4. Delivering products into indoor areas are not included in our home delivery service. We shall not be liable to the extent that loss or damage is caused or contributed to by delivery.
Adverse Weather Arrangement
Delivery services shall delay when typhoon signal, a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe. In this event, you will be contacted to reschedule delivery time.
General
  1. We may revise the above terms and conditions without prior notice. If any dispute arises, the company's determination shall be final.

  2. The company accepts VISA, MasterCard, American Express, JCB, UnionPay, AlipayHK, WeChat Pay, Faster Payment System, PayPal, Octopus APP, O! ePay APP, TNG payment and Google Pay. Orders will be charged in Hong Kong dollars.

  3. Whenever necessary, $0.5 will be charged for each plastic shopping bag, in accordance to Hong Kong regulation.