Privacy Policy

We are Ztore HK Limited and our related company, Neigbuy Limited (collectively referred to as "We", "the Company" or "Ztore"). We own and operate the Website and Mobile App (collectively referred to as "Our Website ", “Our App” or ""). Our Website offers a convenient way to shop online over the Internet, including by using our applications, and also provides one-stop home delivery services (referred to as “services”). We recognize the importance of your privacy and maintaining the confidentiality of your personal information. This Privacy Policy applies to all products and services provided by us and sets out how we may collect, use and disclose your personal information. This Privacy Policy is governed by and observes the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) (the "Ordinance").

Our Company Policy

You need not supply any personal data in order to access Our Website or Our App. When you participate in, access or sign up to any of the services, personal data is collected from you to enable us to provide you with the services. You may decline to provide us with the requested personal data, but in such case, we may not be able to provide the services to you. By submitting your personal data, you consent to the use of that data as set out in this Privacy Policy Statement.

Types of Personal Data Collected

For the purpose of carrying on the company's business, including registration and administration of the company's website and related products and services (including relevant online services), you may be requested to provide personal data such as, but not limited to, the following, without which it may not be possible to satisfy your request:
(i) Your name, date of birth, company name, telephone number, email address and delivery address;(ii) IP address, real-time geographic location data;(iii) Social media contact;
In some instances, you may also be requested to provide certain data that may be used to further improve our products and services and/or better tailor the type of information presented to you. In most cases, this type of data is optional although, where the requested service is a personalized service, or provision of a product is dependent on your providing all requested data, failure to provide the requested data may prevent us from providing the service to you. This type of data includes, but is not limited to:
(i) Gender;(ii) Hobbies and leisure activities;(iii) Other related products and services subscribed to.
The company's web servers may also collect data relating to your online session, the use of which is to provide aggregated, anonymous, statistical information on the server's usage so that we may better meet the demands and expectations of visitors to Our Website. This type of data may include, but is not limited to:
(i) The browser type and version;(ii) Operating system; and(iii) The IP address and/or domain name.

Use of personally identifiable information collected

Personal data collected by the company may include, without limitation:
  1. Providing you with the related services;
  2. Verifying your account identity;
  3. Handling your order(s) and payment instructions, or collecting outstanding bills or other instructions;
  4. Analyzing, verifying, and/or conducting credit checks, payment details and/ or conditions, so as to provide you with the related services;
  5. Designing services for you;
  6. Providing you with customer service;
  7. Conducting marketing research, statistics analysis, and behavior analysis, to enable us to better understand your characteristics and buying behaviour and to provide other services better tailored to your needs;
  8. Enabling us to better understand the demographics of our users;
  9. Customer profiling and analyzing your purchasing preferences;
  10. Making recommendations to you and other users of our service or goods and services that may interest you or them;
  11. Auditing;
  12. Making disclosures when required by applicable laws, rules and regulations;
  13. Direct marketing of the products and services of the company, its related company, and its business partners;
  14. Providing you with regular information, including details of relevant offers and rewards.

Direct marketing

We have asked you for your consent before you have provided us with your personally identifiable information. After receiving your consent, you may receive from us or from our related companies telephone calls, email and direct mailings containing promotional materials from time to time. We mainly communicate with you through email, if you wish to unsubscribe the direct marketing communications, you can find and click on the unsubscribe link in each of the promotional email, and we will opt you out from the mailing listing without any cost. Alternatively, you can reach our customer service by calling (852) 2154-3800 for un-subscription.

Retention of the information

In your dealings with us, we retain records of your online transactions for auditing purposes. Our general policy is to retain the information for a reasonable period.

Access to, correction and deletion of information

If you want to access, correct and/or delete your personally identifiable information which you have given us via internet, you may send us request via:
Tel: (852) 2154-3800
Whatsapp: (852) 5336-0757
Service Hours: Mon to Sat 10:00-19:00

If you request to delete your personal information, our customer service department may ask you to provide account-related information for identity verification. After verification, we will proceed to delete your personally identifiable information, including your name, contact information, delivery address and social media contact, except for information we were required to keep by law.


All personal data you provide to us is secured on our website with restricted access by authorized personnel only. Those data may be provided to law enforcement agencies, or governmental or statutory authorities, institutions or organization; our related companies; our merchants or business partners; any other person under a duty of confidentiality to the Company including a member of its group of companies, auditors, accountants, or lawyers, which has undertaken to keep such information confidential; and financial institutions, insurance companies, credit card companies, merchants and service providers for delivery.

Use of Cookies

When you browse, the company will record your visit only and will not collect any personally identifiable information from you unless otherwise stated. Cookies used (if any) in any part of Our Website will not be deployed for collecting personally identifiable information. For your information, Cookies are computer files which will be stored in web surfer’s computer for the purposes of obtaining configuration information and analyzing web surfers’ viewer habits. They can save you from registering again when re-visiting a website and are commonly used to track your preferences in relation to the subject matter of the website. You have a choice not to accept the Cookies, but to do so you may be unable to utilize or activate certain available functions on Our Website.

Scope of Application

This Privacy Policy Statement only applies to and Our Mobile App. Our Website may contain links to other Websites and pages. By activating a link, for example by clicking on the banner of an advertiser, you leave our website and the company does not exercise control over any personal data or any other information you give to any other entity after you have left our website. Access to and use of such other websites is at your own risk.

Juvenile Protection

We will neither knowingly collect information on any juvenile nor advice any juvenile to use our services. Unless permitted by law and approved by the guardian, the juvenile may not register an account or send their name, address, telephone or email address to us. If we collect any information about the juvenile negligently, we will delete as soon as possible when we are aware. If you think that we might hold information from or on any juvenile, please contact us.

Policy questions

If you have any query in relation to the Ztore's privacy policy, you may contact us via:
Tel: (852) 2154-3800
Whatsapp: (852) 5336-0757
Service Hours: Mon to Sat 10:00-19:00

Ztore HK Limited
22/F, Hang Seng Tower, Telford Plaza
33 Wai Yip Street
Kowloon Bay, Kowloon
Hong Kong

Amending Privacy Policy Statement

Our Privacy Policy Statement may be amended from time to time without prior notice, and it will be published on Our Website ( and Our Mobile App. You are advised to check it on a regular basis in order to obtain the latest version.