Ztore-delivered orders:
Home delivery service: Applicable to all orders.

Locker pick-up service: The order must fulfill the locker pick-up conditions (more details click here).

Self pick-up service: Free self pick-up service is applied on order with specific products, and has no minimum spending requirement, click here for more details.

Merchant-delivered orders:
Home delivery only: Order will be delivered by the merchant, who will contact the recipient to arrange delivery when the order is confirmed. For expected contact lead time and contact method, please refer to Terms & Conditions of the merchant shop page.

Ztore-delivered orders:
Home Delivery Service: Free home delivery is applied on orders HK$499 and over before applying promo code. For orders totaling less than HK$499, please refer to delivery charge arrangement as below.

Please note that our free delivery service covers address with no more than 1 floor of stairs without access to elevator. Stair charge is applied when required to climb 2 to 8 floors of stairs. Delivery unavailable for 9 floors of stairs or above.


Orders Totaling Before Applying Promo code	Delivery Charge
Upon HK$499	FREE
Upon HK$300	HK$20
Under HK$300	HK$50


Self Pick-up Service: Free self pick-up service is available, with no minimum spending requirement.

Locker Pick-up Service: Free locker pick-up service is applied on orders HK$190 and over before applying promo code. For orders totaling less than HK$190, a delivery charge of HK$25 for locker pick-up service shall apply.

Please note that an order can be delivered to one destination / locker location / pick-up point only.

Merchant-delivered orders:
Home delivery only: Free delivery threshold and delivery fee would be listed on Terms & Conditions of the merchant shop page. Please read through these terms before placing an order.

Ztore-delivered orders:
We provide 3 delivery time slots every day (from Monday to Saturday). You can choose your preferred time slot starting from 10:00 in the morning to 23:00 at night.

Delivery Time	Cut-Off Time
10:00 - 14:30	12:00 previous day
14:30 - 18:30	15:30 previous day
18:30 - 23:00

Merchant-delivered orders:
Merchant will contact the recipient to arrange delivery when the order is confirmed. Please communicate delivery time with the merchant directly.

Ztore-delivered orders:
Special delivery arrangements are applied to some areas:
1. We currently provide specific delivery time slots to the following areas (except public holidays):

Areas	Specific Delivery Time Slots
Ma Wan	Monday - Friday (10:00-14:30)
Discovery Bay
Airport	Every Monday & Friday (10:00-14:30) ; Every Wednesday (14:30-18:30)


2. Extra delivery and handling fees may be applied to the following landmarks. Please contact our customer service for details before placing order.

Areas	Range
Cruise Terminal & Railway station (paid area)	HK$50-$200
Cementery, Funeral Parlour & Temple	HK$50-$100
Places where card license would need to be recorded for entering, e.g. warehouses, logistics centers, container terminals	HK$100-$300
Villages that exceed 10-min walking distance from the parking spot	HK$50-$150


3. Delivery limitation is applied to the following special landmarks:

Special Landmarks	Limitation
Any ward of Hospital & Sanitarium	Deliver to lobby only
Prison & Correctional Institution	Deliver to reception only


4. We currently do not deliver to the following areas:
• Outlying islands, including Lamma Island, Cheung Chau and Peng Chau (except Ma Wan, Disneyland, Discovery Bay, Tung Chung, Airport & Mui Wo)
• Restricted districts and areas that vans cannot access.

5. Please check the "Delivery Information" page at checkout for details:



















Merchant-delivered orders:
Delivery areas, limitations and other delivery service terms would be listed on Terms & Conditions of the merchant shop page. Please read through these terms before placing an order.

Additional stair charge will apply for addresses that require climbing stairs, details are as follows:
Our free home delivery service only covers address with no more than 1 floor of stairs without access to elevator. For delivery address require climbing 2 to 8 floors of stairs without elevator access, we offer home delivery service with additional stair charge, calculated on number of floors of stairs required to climb per delivery order.

In order to avoid any potential conflict between deliveryman and customer on site, customer shall declare and pay the stair charge upon placing an online order. We will pay stair charge to deliveryman according to the actual number of stairs climbed and size of parcel in order to recognize their work.

We reserve the right to charge such fee or not to deliver the order if stairs information is undeclared or misdeclared.

Stair charge:

Number of floors without access to elevator	Stair Charge
1	Free
2	$20
3	$20
4	$35
5	$70
6	$105
7	$140
8	$175
9 or above	No delivery service

Definition of one floor of stairs Number of floors is calculated on the number of storey in the building. For stairs located at area without any storey indication, more than 9 steps count as 1 floor, with maximum 10 steps per floor. Here is an example of floor of stairs calculation based on steps count:


Number of steps	Equivalent to number of floors
9 or below	1
10 - 19	2
20 - 29	3
30 - 39	4
So on and so forth	Additional 1 floor for every 10 steps, maximum 8 floors

Why I cannot edit stairs information? We fixed stairs information confirmed by deliveryman after having a completed delivery record to the address. If you would like to change the stairs information, please contact our Customer Support with proof on your proposed adjustment to assist on the verification and information update process.

Use Desktop/Tablet Go to Ztore.com, click on the "Login/Register" button at the top right corner, click "Register", fill in your email and password, verify your mobile and click "Register".
When you click "Get OTP", we will send a One-time Password (OTP) to your mobile. Once you submit the correct OTP, your mobile will be verified successfully. Your registration is then completed.

Use Smart Phone Go to Ztore.com, click on the "Log In" button at the top right corner, click "Register Now", fill in your email and password, verify your mobile and click "Register".
When you click "Get OTP", we will send a One-time Password (OTP) to your mobile. Once you submit the correct OTP, your mobile will be verified successfully. Your registration is then completed.

*You will not be able to create a Ztore account, if your mobile has been verified by another Ztore account.
*You must provide a valid mobile number to complete registration, for a more convenient login and to make sure you can receive our delivery notification.

You can verify your mobile in your main Ztore account.
If you successfully verify your mobile in another Ztore account, your original verified account will be unverified.
If you wish to verify your mobile in the original account again, you will have to log into the account, go to Basic Information on My Account page and verify your mobile once again.

Use Desktop/Tablet After login, you can go to "My Account" by clicking the top right corner (where your log-in name displays) to add/change your display name and contact information.

Use Smart Phone After login, you can click the square button at the top right corner of the screen and select "My Account" to add/change your display name and contact information.

Use Desktop/Tablet After login, you can go to "My Account" by clicking on the top right corner (where your log-in name displays) to change your password there.

Use Smart Phone After login, you can click the square button at the top right corner of the screen and select "My Account" to change your password there.

Use Desktop/Tablet Click the "Login/Register" button at the top right corner at Ztore.com homepage, then select "Forgot Password?" under the "Log In" box. Fill in your register email address as instructed and press "Send Now". We will send you a password reset email.

Use Smart Phone Click the square button at the top right corner of the screen and select "Login/Register" at Ztore.com homepage, then select "Forgot Password?" under the "Log In" box. Fill in your register email address as instructed and press "Send Now". We will send you a password reset email.

Use Desktop/Tablet/Smart Phone After login and finish adding all the products to the shopping cart, you can mouse over the shopping cart icon at the top right corner. Click "Proceed to Checkout" and you will be directed to "My Shopping Cart". Confirm your shopping list here and click "Proceed to Checkout" to proceed. If you haven't logged in, you will need to proceed after login. If you have logged in, you can follow instructions to choose delivery address and time slot, then select your payment method and confirm your payment. Your order will be placed upon your payment confirmation.

Use Desktop/Tablet/Smart Phone You will see a bar listing all the product categories on the left side (or after clicking the top left button on the screen) of Ztore.com website. Choose the product category you are looking for. Click "Add To Cart" under the product item you want to buy. You can adjust the item number you would like to buy in the same product box. The product will then be added to the shopping cart successfully.

Use Desktop/Tablet After login, you can go to "Orders and Reviews" by clicking the top right corner (where your log-in name displays) to check your current order status and past orders.

Use Smart Phone After login, you can click the square button at the top right corner of the screen and select "Orders and Reviews" under "My Account" to check your current order status and past orders.

Use Desktop/Tablet On product detail page, you can click "Add to My Favourite" under the "Add To Cart" button. You can go to "My Favourite" by clicking the top right corner (where your log-in name displays) to check the whole list of favourite products. To remove the item from the list, you can click the "Remove From My Favourites" on the product detail page or on the "My Favourite" page.

Use Smart Phone On the product detail page, you can click "Add to My Favourite" under the "Add To Cart" button. You can go to "My Favourite" by clicking the top right corner (where your log-in name displays) to check the whole list of favourite products. To remove the item from the list, you can click the "Remove from My Favourites" on the product detail page or on the "My Favourite" page.

Use Desktop/Tablet/Smart Phone After login, you will see a navigation menu listing all the product categories on the right side (or after clicking the top right button on the screen) of Ztore.com website. Choose the product category you are looking for, and further sort the products by categories, brands or tags. You can also search the products by typing the product name, product brand or any related tagging words of the product in the search field.

Users may review their orders on two aspects: "Delivery Service" and "Product". The following are guidelines for writing your order review.

Review the Delivery Service: Rate the overall delivery service and keep us on track.
Review the Product: Leave comments about the products on your order, such as taste, share your feelings towards the products with other neighbours.

A complete review consists of three different sessions.
Star Rating System: Ratings range from 1 to 5 stars, with 5 being the highest score (Very Satisfied) and 1 being the lowest score (Very Dissatisfied).
Text Comment: Either in Chinese or English.
Image Upload: You may upload up to five images that are relevant to your order.

Use Desktop/Tablet We support the following browsers: 1. Internet Explorer 11 or above 2. Chrome 3. Firefox 4. Safari 5. Edge. If you wish to maximize your browsing experience, we recommend you to set your browser to display at 100% for standard support.

www.ztore.com:

Endorsements/Permission：Prepackaged Chilled and Frozen Meat (Beef, Pork, Mutton)
Licence/Permit No：0394801766
Address：G/F, Office A, DD129, Lot2291-2292, 2294-2295, Yatfai Warehouse, Lau Fau Shan, NT

Endorsements/Permission：Prepackaged Sashimi (Chilled and Frozen)
Licence/Permit No：0394801775
Address：G/F, Office A, DD129, Lot2291-2292, 2294-2295, Yatfai Warehouse, Lau Fau Shan, NT

Endorsements/Permission：Prepackaged Oysters to Be Eaten in Raw State
Licence/Permit No：0394801784
Address：G/F, Office A, DD129, Lot2291-2292, 2294-2295, Yatfai Warehouse, Lau Fau Shan, NT

Endorsements/Permission：Prepackaged Chilled and Frozen Shell Fish
Licence/Permit No：0394801809
Address：G/F, Office A, DD129, Lot2291-2292, 2294-2295, Yatfai Warehouse, Lau Fau Shan, NT

Endorsements/Permission：Frozen Confections in Original Cups and Wrappers
Licence/Permit No：0394801793
Address：G/F, Office A, DD129, Lot2291-2292, 2294-2295, Yatfai Warehouse, Lau Fau Shan, NT

Endorsements/Permission：Prepackaged Chilled and Frozen Fish
Licence/Permit No：0394801818
Address：G/F, Office A, DD129, Lot2291-2292, 2294-2295, Yatfai Warehouse, Lau Fau Shan, NT

Endorsements/Permission：Prepackaged Frozen and Imported Chilled Poultry
Licence/Permit No：0394801827
Address：G/F, Office A, DD129, Lot2291-2292, 2294-2295, Yatfai Warehouse, Lau Fau Shan, NT

Android Mobile App 士多Ztore:

Endorsements/Permission：Prepackaged Chilled and Frozen Meat (Beef, Pork, Mutton)
Licence/Permit No：0394801979
Address：G/F, Office A, DD129, Lot2291-2292, 2294-2295, Yatfai Warehouse, Lau Fau Shan, NT

Endorsements/Permission：Prepackaged Sashimi (Chilled and Frozen)
Licence/Permit No：0394801988
Address：G/F, Office A, DD129, Lot2291-2292, 2294-2295, Yatfai Warehouse, Lau Fau Shan, NT

Endorsements/Permission：Prepackaged Oysters to Be Eaten in Raw State
Licence/Permit No：0394801997
Address：G/F, Office A, DD129, Lot2291-2292, 2294-2295, Yatfai Warehouse, Lau Fau Shan, NT

Endorsements/Permission：Prepackaged Chilled and Frozen Shell Fish
Licence/Permit No：0394802006
Address：G/F, Office A, DD129, Lot2291-2292, 2294-2295, Yatfai Warehouse, Lau Fau Shan, NT

Endorsements/Permission：Frozen Confections in Original Cups and Wrappers
Licence/Permit No：0394802015
Address：G/F, Office A, DD129, Lot2291-2292, 2294-2295, Yatfai Warehouse, Lau Fau Shan, NT

Endorsements/Permission：Prepackaged Chilled and Frozen Fish
Licence/Permit No：0394802033
Address：G/F, Office A, DD129, Lot2291-2292, 2294-2295, Yatfai Warehouse, Lau Fau Shan, NT

Endorsements/Permission：Prepackaged Frozen and Imported Chilled Poultry
Licence/Permit No：0394802042
Address：G/F, Office A, DD129, Lot2291-2292, 2294-2295, Yatfai Warehouse, Lau Fau Shan, NT

IOS Mobile App 士多Ztore:

Endorsements/Permission：Prepackaged Chilled and Frozen Meat (Beef, Pork, Mutton)
Licence/Permit No：0394801890
Address：G/F, Office A, DD129, Lot2291-2292, 2294-2295, Yatfai Warehouse, Lau Fau Shan, NT

Endorsements/Permission：Prepackaged Sashimi (Chilled and Frozen)
Licence/Permit No：0394801924
Address：G/F, Office A, DD129, Lot2291-2292, 2294-2295, Yatfai Warehouse, Lau Fau Shan, NT

Endorsements/Permission：Prepackaged Oysters to Be Eaten in Raw State
Licence/Permit No：0394801915
Address：G/F, Office A, DD129, Lot2291-2292, 2294-2295, Yatfai Warehouse, Lau Fau Shan, NT

Endorsements/Permission：Prepackaged Chilled and Frozen Shell Fish
Licence/Permit No：0394801933
Address：G/F, Office A, DD129, Lot2291-2292, 2294-2295, Yatfai Warehouse, Lau Fau Shan, NT

Endorsements/Permission：Frozen Confections in Original Cups and Wrappers
Licence/Permit No：0394801942
Address：G/F, Office A, DD129, Lot2291-2292, 2294-2295, Yatfai Warehouse, Lau Fau Shan, NT

Endorsements/Permission：Prepackaged Chilled and Frozen Fish
Licence/Permit No：0394801951
Address：G/F, Office A, DD129, Lot2291-2292, 2294-2295, Yatfai Warehouse, Lau Fau Shan, NT

Endorsements/Permission：Prepackaged Frozen and Imported Chilled Poultry
Licence/Permit No：0394801960
Address：G/F, Office A, DD129, Lot2291-2292, 2294-2295, Yatfai Warehouse, Lau Fau Shan, NT