After you click "Checkout" from "My Shopping Cart", and finish selecting your delivery address, you are directed to the "Select Your Delivery Slot" page. A delivery timetable is displayed with the date and time shown in the first row and column respectively. You can choose your preferred time slot on this page, and continue with your checkout procedure.

Sorry, you cannot change the address for a confirmed order by yourself. If you wish to change the address, please contact our Customer Service at (852) 2154-3800 or WhatsApp (852) 5336-0757 (General & Delivery Enquiries) for assistance.

Sure, you just need to fill in the "Special Requirement(s)" column on the page which you select your delivery time slot. We will contact you if needed. However, if your order contains intoxicating liquor, the option for leaving order at concierge will not be available. Please also ensure the recipient of the order is aged 18 or above.

The Locker Pick-up service does not provide any time slot selection, your order will arrive the locker in next 4-7 working days (subject to locker capacity). You can pick it up anytime once you receive an SMS containing the locker's password within 30 hours for EF Lockers, or 48 hours for LockerLife Lockers.

Since the delivery takes time, please pick up the order after you received an SMS notification. It generally takes around 4-7 working days (subject to capacity of locker) for the order to be available for pick-up.

You can select any lockers you like, please click here for the full list of locker locations and opening hours.

These lockers are located within private premises, you may select these lockers only if you live in the respective premises.

Opening hours vary from locker to locker, please view the full list of locker locations and opening hours here.

Your order will be cancelled if it is not picked up within 30 hours for EF Lockers, or within 48 hours for LockerLife Lockers. You can reach our Customer Service at (852) 2154-3800, or WhatsApp (852) 5336-0757 (General & Delivery Enquiries), if there are specific circumstances for rescheduling.

Due to security reasons, the locker password will only be sent to the specific phone number entered upon order confirmation, please contact our Customer Service at (852) 2154-3800, WhatsApp (852) 5336-0757 (General & Delivery Enquiries) or e-mail to [email protected] if you are unable to find it.

Self pick-up service does not offer time slot selection. Once the order has arrived, you may pick it up during the operation hours of the designated pick-up point within the pick-up period.

An order is generally shipped according to the order sequence within 4-7 working days (except outlying islands and certain areas). The actual time of arrival may vary due to adverse weather conditions or any unexpected circumstances. Please refer to the pick-up notification.

You may select your designated pick-up point when you proceed to checkout and are asked to fill out the delivery details. For more information, click here.

No. Pick-up hours may vary by pick-up point; the information on this website shall prevail. For more information, click here.

An order must be picked up within 4 days after receipt of the pick-up notification; friend or family member with the pick-up code may pick up the order on behalf of you. Any unclaimed order will be cancelled and discarded without further notice.

Please contact our Customer Service at (852) 2154-3800, WhatsApp (852) 5336-0757 (General & Delivery Enquiries) or e-mail to [email protected] if unexpected events arise, requiring special pick-up arrangement.

If you have not received the pick-up notification, you may find pick-up information, such as shipment date, Free Pick-up and Late Pick-up Period, as well as the pick-up code in My Orders.

We support credit card payment of VISA, MasterCard, American Express, JCB, UnionPay, AlipayHK, WeChat Pay, Faster Payment System, PayPal, Octopus APP, O! ePay App payment and Google Pay. You may also use Z-Dollar (if any) in your account to pay. Details of Z-Dollar usage please refer to "Terms & Conditions".

Sure! We will try our very best to safeguard your personal information from leakage and misuse during payment. Please check our "Privacy Policy Statement" for details.

If you see a 3-D SECURE verification page during payment, it means your credit card issuer provides 3-D SECURE service, such as Verified by Visa™ , MasterCard SecureCode™ and J-Secure. You will have to enter a password to complete payment. This extra process helps protect your credit card from unauthorized online use, giving you extra protection when shopping online.

You can set your password when you register with your issuing bank. If you forgot your default password, please contact your issuing bank.

You can contact our Customer Service through phone call (852) 2154-3800, WhatsApp (852) (852) 5336-0757 (General & Delivery Enquiries) or email [email protected]. Our Customer Service will help to arrange.

If you add items into shopping cart and log out before placing an order, these items will be saved in your shopping cart. Next time when you log in to Ztore.com, you can still check out with these items. However, as system does not keep the stock for the items saved in shopping cart, the items may be sold out at that time you check out.

No. You can add items to the shopping cart before you register, but you are required to register at Ztore.com to purchase your selected products and enjoy our delivery service.

Sure. You can change or add delivery addresses in "My Account", or you can do this at the "Delivery Address" page during checkout. You can also change your default delivery address anytime on the same page. Please note that each order can only be delivered to one single delivery address. To deliver items to an additional address, please place a new order on Ztore.com.

You can choose to receive email notification when it is back in stock. That product will also be added to "Back in Stock Soon" if you choose to receive the notification. If you do not want to be notified afterwards, you can cancel the notification request by clicking "Cancel Notification" on the individual item in "Back in Stock Soon".

We will ensure the products delivered to you are with minimum 30-day shelf life. If the products are found to be damaged, with damaged packaging, or with suspected quality issues, we will arrange product replacement or refund whenever necessary. Please keep the photos of the products as record.

"Z-Dollar" is the consumable amount in your registered account at Ztore.com.(1 Z-Dollar = HK$1) You can use "Z-Dollar" to replace the cash payment at Ztore.

When you pay, you can choose to use "Z-Dollar" to pay. "Z-Dollar" is applicable to paying all products and delivery fee at Ztore.com. However, you can only redeem "Z-Dollar" up to a maximum of 50% of the product subtotal per transaction. The "Z-Dollar" credit balance can be used in your next purchase.

After login, you can check the transaction history and balance of "Z-Dollar" in "My Account".

Z-Dollar is valid for 1 year from the Z-Dollar credit date, or 1 year from registration date for any account that did not make any purchase. For any account that did not make any purchase in the past year, Ztore will cancel all Z-Dollar accumulated in the account without prior notice.

"Z-Dollar" is neither transferable nor redeemable for cash.

Ztore launches different promotions from time to time, and the promotions operate in the form of promotion code. Each promotion code carries different offer, for offer details, please refer to the terms and conditions of the related promotion.

During promotion period, you can enter the promotion code under the "Proceed to Checkout" button before checkout. Once the promotion code is applied, the offer will be shown in the shopping list and you can then complete the checkout procedures.

Only one promotion code can be applied for each order. In addition, when using the promotion code with discount amount, total amount of the order must be at least $1 or more than the discount amount. (For example, if a promotion code carries $50 discount, the total amount of the order should be at least HK$51).
Each promotion code carries different terms and conditions, for details, please refer to the related promotion.

Promotion for New Customers: "New customer" means those who have not registered and purchased at Ztore.com prior to using the Promotion for New Customers. When duplicated registered phone number or home delivery address is found in database upon a new registered account, the discount will be suspended and customer is requested to return used discount amount by all means. Ztore reserves the right to cancel the order without prior notice.

All promotion codes are not applicable to Self Pick-up Delivery Service.

Each promotion code has a designated promotion period, for details, please refer to the terms and conditions of related promotion.

It depends on the policy of the promotion, for details, please refer to the terms and conditions of related promotion.

All promotions and promotion codes shown on Ztore.com are not applicable to infant(stage 1) formula milk powder.

All completed orders can be rated and reviewed. For delivery service orders, users are able to review their orders one day after receiving the order; for locker pick-up orders, users may review their orders right after picking up their items.

Sure, but we encourage neighbours to share their comments and experiences with each other.

We encourage neighbours to write reviews for all items on their orders, but you may choose to review particular products.

Once users have submitted their reviews, the reviews cannot be further edited or deleted.

The system takes time to process and display reviews on the product page, thank you for your patience.

Reviews that contains any kind of advertising profane, obscene, personal attack and harassing content, would be removed without notice. Ztore reserves the right to display or remove any content.

Ztore is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you find any aspect of the website inaccessible or encounter any difficulty in use, please contact our Customer Service at (852) 2154-3800 or e-mail to [email protected].