Enjoy our year-round privileges and benefits upon Gold Member!
You can earn Point by every purchase for Z-Dollar rebate & product rewards.
Upgrade to Gold Member by any single purchase upon $650*, or shopping again within 30 days*
*Limited to Ztore-delivered Home Delivery orders
Gold Member can upgrade to Diamond by
accumulating 3000 Point
Earn Point per each purchase for unlimited Rebates & Freebies redemption
Zmile Club is Ztore Hong Kong Limited's Loyalty Reward Program. Program members are eligible to earn Point rebate for every Ztore-delivered Home Delivery order. Point can be used to redeem rewards. Members can enjoy varying member benefits based on their membership tier.
"Zmile Club Member" refers to Standard, Gold and Diamond Member of Zmile Club.
"Accumulated Point" are the total Point earned in Zmile Club, which can be used for membership tier upgrade from Gold to Diamond.
"Available Point" are the Point earned in Zmile Club, which can be used for reward redemption.
Zmile Club's membership tier includes: Standard, Gold and Diamond Member. Membership tier can only be upgraded/downgraded tier by tier.
Only Ztore-delivered Home Delivery orders are considered for membership upgrade criteria and Point calculation (Merchant Delivery orders are excluded).
Conditions for upgrade to Gold membership:
Different membership tiers have different validity periods.
Membership upgrade/ downgrade is automatically handled by the system and based on user account's Accumulated Point as well as validity period. The updated membership status is shown in "Account Overview". Members cannot choose to be upgraded or downgraded.
The condition for upgrade to Gold Membership is revised and effective on 30th September 2020 till further notice.
Members must be logged in to his/her Zmile Club account during purchase to earn rewards and Point.
Only Gold or Diamond memberships are eligible to earn Point via purchase. Point can be earned in correspondence to Ztore-delivered Home Delivery purchase above specified amount.
Gold member can start earning Point from the first valid order after successful upgrade.
Point calculation is based on after-discount / -Z-Dollar used & after-delivery-fee product subtotal amount.
If an order is voided/cancelled, Point earned in that order will be deducted.
Upon completing a purchase, Available Point will be valid for 6 months. Valid period of Point ends on the last day of the 7th month. If you make another purchase (Ztore-delivered Home Delivery Orders only) within the valid period, all Available Point in your account will be automatically extended by 6 months.
Point will be rounded to the nearest integer.
Under normal circumstances, Point will be instantly rewarded after order confirmation. Members can access their Point record in "My Z-Dollar & Point".
Point are non-transferable, non-divisible and Point stored in different accounts cannot be combined or used together.
Point record of Ztore shall prevail. Ztore does not accept any claim for missing Point after transaction.
Zmile Club does not take responsibility for any loss in Point due to technical or system issues.
Point are not redeemable for cash.
Point earned may vary, subjected to different promotions.
Available Point are not affected by Membership Tier. Members of any membership tier can use Available Point in their account to redeem member rewards.
Earn Point from Your Purchase:
Member Day Offer:
Priority Delivery Time:
All member rewards/products are neither cancellable or redeemable for cash/Z-Dollar.
Member privileges and rewards cannot be shared with other accounts.
Reminders of member benefits and promotions will be sent to members via email, SMS, WhatsApp or Ztore website notification. Members should provide valid email address and mobile phone number to avoid missing out on important notices.
Ztore is not responsible for any case of undelivered email messages or notifications.
Ztore has the absolute discretion to refuse and/or revoke the registration of any applicant and terminate and/or cancel the registration of such applicant for any reason whatsoever. In the event a membership is terminated by us for any reason(s), related Point, birthday rewards, Promo Codes, and Z-Dollar will also be forfeited immediately.
All amounts are calculated in Hong Kong Dollar ($).
Zmile Club may revise these terms and conditions from time to time by updating this posting. The revised terms will take effect when they are posted.
This Reward Program is effective from 12:00 20th May 2020 till further notice.
Should any dispute arise, the decision of Ztore HK Limited shall be final.
In case of discrepancies between the English and Chinese versions, the Chinese version shall apply and prevail.
If you have any comment of Zmile Club, please feel free to email to [email protected] or WhatsApp (852) 5336 0757.