Zmile Club is the membership scheme (loyalty program) of Ztore.com. Members can earn Point every time they make Ztore-delivered Home Delivery purchases. Point can be used to redeem rewards. Higher tiers of membership enjoy better privileges and rewards

There are totally 3 tiers in Zmile Club Membership, namely, Standard Member, Gold Member and Diamond Member.

Application is not required. As long as you register and subscribe to Ztore, you are enrolled as a Standard Member, with 20 Point welcoming reward.

Standard members can be upgraded to Gold Member by either one of the below ways:
(i) place next order within 30 days at Ztore OR;
(ii) single order upon $650 bill amount (after discount and Z-Dollar used) OR;
(iii) spending upon $650 bill amount with the same combined delivery time slot.

Upon successful upgrade, 50 Point upgrade reward will be given.

Gold members that reach 3,000 Accumulated Point (calculation includes Point used on Reward Redemption).
Upon successful upgrade, 100 Point upgrade reward will be given.
If a Diamond member is downgraded, the Accumulated Point required for upgrade will be cleared and calculated again.

No, only Ztore-delivered Home Delivery order with purchase upon $499 will be considered for the whole membership program.

Higher tiers membership can earn more Point from each purchase. For details please refer to Zmile Club Introduction.

Standard Member: The membership is permanent.
Gold Member: If there is no Ztore-delivered Home Delivery purchase within the next 3 months since your last transaction at Ztore, your membership will be downgraded to Standard Member.
Diamond Member: If there is no any single Ztore-delivered Home Delivery purchase above bill amount $650 within the next 6 months since your last transaction at Ztore, your membership will be downgraded to Gold Member. Your Accumulated Point will expire and will be forfeited thereafter.

You can check the expiration date at "Account Overview".

Sorry. Members must be upgraded tier by tier.

When you make a Ztore-delivered home delivery order with a purchase upon $499, you can earn the same amount of Accumulated Point and Available Point. Accumulated Point are used for membership upgrade; while Available Point can be used as reward redemption.

Only Available Point will be deducted during reward redemption, it does not impact Accumulated Point nor Zmile Club tier progress or qualification.

Yes, you can. The new order added to the original delivery time is valid to earn Point by:

Sorry, only Gold or above membership are eligible to earn Point.

To view your Point balance online, simply log on to "My Account"
Click on "My Z-Dollar & Point".
From there you will be able to see your Available Point.
You may view your Point balance, Point activity and redemption history.

Upon making a transaction, Available Point are valid for 6 months. The Point validity period ends on the last day of the 7th month.
(i.e. last purchase on 24 Feb 2020 - All Available Point will be valid until 31 Aug 2020)
If you make another Ztore-delivered Home Delivery purchase during the validity period, all Available Point will extend by six months.

Point will be credited to your membership account instantly after order confirmation, where the same date is equivalent to the Point effective date.

Sorry, Point and rewards are confined within your account and they are not transferable or assignable to others.

Yes. Point calculation is based on product subtotal amount after discount, Z-Dollar used and delivery fee.

Yes, you will receive an email and SMS notification from Ztore 1 month and 7 days before Point expiration.

After log into your account, you can choose a suitable product or Z-Dollar rebate reward from "Zmile Club and Rewards" > "Reward Redemption". Click "Redeem now" to redeem the reward with your Point.

There is no limitation in redeeming Z-Dollar rebate reward, you can redeem it with Available Point anytime; while Product redemption is limited to once only.

You can use Z-Dollar to replace cash payment at Ztore. (1 Z-Dollar = HK$1) However, the maximum Z-Dollar can be used is 50% of total order amount.

Z-Dollar will expire one year after your last redemption date.

Redeemed products will be directly added to your shopping cart and will be delivered along with your next purchase. Upon order cancellation/voiding, redeemed products or Point will not be compensated.

Yes. Redeemed products are effective immediately and the expiry date of the redemption period will be stated under Rewards Terms and Conditions during redemption, and "My Unused Rewards" after redemption. If you have not collected the product during the redemption period, the redemption will be cancelled and the equivalent Point will NOT be returned.

If the product is out-of-stock within redemption period, the redemption will be cancelled and the equivalent Point will be returned to the member's account in 24 hours automatically. Expiration of the Point remains the same. For details, please check "My Z-Dollar & Point".

Each redemption deducts the corresponding required Point. Upon redemption, the reward cannot be cancelled or compensated as Point.

Any membership downgrading will not affect your earned Available Point, you can still redeem any rewards.

Zmile Club Member Day will be held on 8th, 18th and 28th every month. Diamond and Gold Members will enjoy Extra Point, Z-Dollar Rebate and Member Price on selected products respectively. Please refer to the Zmile Club Introduction, direct email and notification sent by Ztore for more details.

Gold Member: Gain x1.5 extra Point reward for the 1st order in your birthday month (Cap: 1, 000 Point)
Diamond Member: Gain x2 extra Point reward for the 1st order in your birthday month (Cap: 1, 000 Point)

Birthday rewards may be invalid due to the following reason:
(1) Members must provide birthday information to enjoy the birthday reward; birthday reward is eligible for the member's first purchase within his/her birthday month;
(2) If the member has placed the first order in his/her birthday month prior to membership upgrade, no additional birthday reward will be given;
(3) Upon order cancellation, Point earned from the order will be deducted and the birthday reward will not be compensated

No, Upgrade rewards are only available upon successful membership upgrade. No reward will be given upon downgrading.

Priority Delivery Time is Diamond members’ dedicated privilege. Specific delivery time is reserved for Diamond members, while quota lasts.