Zmile Club and Rewards

Zmile Club

What is Zmile Club?
Zmile Club is the membership scheme (loyalty program) of Ztore.com. We offer different celebration rewards and privileges to our members.
How can I apply for Zmile Club?
Ztore Standard Member can become a member of Zmile Club free of charge with designated spending in a single purchase. For details, please refer to Zmile Club Introduction.
Will my Zmile Club membership expire?
Zmile Club membership will be valid for 120 days after upgrade.
How do I upgrade to different tiers in Zmile Club?
For details please refer to Zmile Club Introduction.
When will my membership tier be downgraded?
Your membership tier will be downgraded for one tier if no upgrade is made within 120 days. System will automatically deduct the respective amount of Zmile required for corresponding tier.

Zmile

What is Zmile?
Zmile is the point of Zmile Club for upgrading to different membership tiers.
How to earn Zmile?
Type Event Zmile Earned
Single Spending (Product Subtotal) >$500 25
>$600 30
>$700 35
>$800 40
>$900 45
>$1000 55
Spending (Product Subtotal) in one month >$3000 10
Shop again within
(Same-day order excluded)
10 days 20
15 days 15
20 days 10
25 days 5
You can also purchase products with extra Zmile rebate to earn more!
Will my Zmile expire?
Zmile will expire after 120 days.

Expire after 120 days
When will my Zmile be deducted?
There are 3 circumstances when your Zmiles will be deducted.
  1. When you reach the upgrade requirement for the next membership tier, system will automatically deduct the respective amount of Zmiles required for upgrade.
    Example: You are now Silver Member and have accumulated 280 Zmiles, system will automatically upgrade your membership tier to Gold Member and at the same time deduct 250 Zmiles (Requirement for Gold Member is 250 Zmiles). 30 Zmiles will remain in your account.
  2. When your membership tier does not upgrade within 120 days, system will automatically deduct the respective amount of Zmiles required and downgrade the tier.
    Example: You are now Gold Member and has accumulated 230 Zmiles, system will automatically downgrade your membership tier to Silver Member and at the same time deduct 150 Zmiles. (Requirements for Silver Member is 150 Zmiles)
  3. Zmile is valid for 120 days, and will be deducted when expired.
How do I check my Zmile history?
For details, please refer to Zmile & Z-Dollar History in My Account.
Is the spending criteria for earning Zmiles referring to sales amount before discount?
Yes, i.e. the Product Subtotal shown in the shopping cart.
How do I earn more Zmiles in a single purchase?
  1. Purchase with designated amount
  2. Purchase within specific days
    For example, you can earn extra 10 Zmiles if your 2nd purchase is within 20 days. For details, please refer to How can I earn Zmiles?.
  3. Purchase specific products
  4. Single purchase of $3000 or above
How long does it take for Zmile to reflect in my account?
Zmile will be reflected in Zmile & Z-Dollar History in My Account immediately after order confirmation.
Can I transfer Zmiles to other accounts?
Sorry, Zmiles are personal to you and they are not transferable or assignable to others.

Membership privileges and events

What are the privileges and rewards at different tiers?
For details please refer to Zmile Club Introduction.
In what circumstance am I entitled to Renewal / Level-Up Reward?

You will receive your Renewal / Level-Up Reward when you upgrade to another membership tier. You will also receive the Reward when you remain at the same membership tier.

However, you will not receive any Renewal / Level-Up Reward if you downgrade to a lower membership tier, even if you are still a member of Zmile Club.

For example, if you are a Gold Member, but unable to earn 250 Zmiles in 120 days, but able to earn 150 Zmiles, you will be downgraded to Silver Member. Except for Renewal / Level-Up Reward, you will receive all privileges entitled to Silver members.

Can I earn both Zmile and Z-Dollar rebate if I am redirected from referral sites?
No. Only Zmile earning is applicable if you are redirected from referral or affiliate sites, but Platinum-member-exclusive 2% Z-Dollar rebate on Zmile Day is not applicable.
When will I receive my birthday reward?
  1. You will receive your reward on the 1st day of your birthday month, if you are Silver Member or above on or before the 1st day of birthday month.
  2. If you upgrade from Ztore Standard Member to Zmile Club Silver Member during the birthday month, you will receive your reward on the day of upgrade.
  3. If you are an existing Zmile Club Member and upgrade within your birthday month,
    1. And you have not used the reward, you will receive the reward of the new membership tier.
    2. And you have used the reward, you will not receive the reward of the new membership tier.
      * You can only use one birthday reward in your birthday month.
      * All birthday reward is only valid within the birthday month.
Can I join all member-exclusive events?
Yes. Please note that there is a limited quota for each event. Registration is on a first come, first served basis.
Do I need to make a purchase to redeem the quota for joining member-exclusive event?
No. You can simply click the "Redeem" button if you have an event quota. An Event Confirmation will then be sent to your registered email address.
Am I entitled to another quota if I cannot attend the event after registration?
Sorry, no extra quota will be given. Limited quota is available for each event, and once confirmed, there is no cancellation.
Can I choose which trial product to redeem?
We will roll out trial product at various stages, you can redeem per your interest. However, you have to check out the trial product with an order within 14 days after confirmation.
Can I share my rewards with my friends?
Sorry, rewards are personal to you and they are not transferable or assignable to others.
If I earn 250 Zmiles in a single order, can I be upgraded to Gold Member directly?
Sorry, you cannot. Member must be upgraded tier by tier.